Cathcart & Winn Vets in Farnham

- Positive reviewers describe a friendly, kind and professional team, with pets put at ease and owners feeling listened to rather than rushed. - Several clients praise clear explanations and thorough checks, including first visits after changing from other local practices. - More critical feedback raises concerns about communication, including one complaint about being seen by a student nurse for a puppy vaccination appointment without advance notice and not getting questions answered fully.

Services

•Small-animal veterinary care for local pets, with routine appointments available through extended weekday hours and on Saturdays.
•Preventive and general care includes puppy check-ups and vaccinations, with flea and worm treatment discussed during routine visits.
•Reviews also point to consultations for cats and dogs where owners value clear explanations, thorough checks, and time to ask questions.
•Support during difficult conversations is a recurring theme in positive feedback, although some clients report inconsistent communication during appointments.

Pricing

No published pricing information is currently available for this clinic.

People

Jess is the only team member named in customer feedback and is praised for listening carefully, showing kindness and professionalism, and helping to find a solution during a difficult conversation.

Reviews

Cathcart & Winn Vets has a 4.5/5 Google rating from 196 reviews. Recent written feedback is mixed.

•Positive reviewers describe a friendly, kind and professional team, with pets put at ease and owners feeling listened to rather than rushed.
•Several clients praise clear explanations and thorough checks, including first visits after changing from other local practices.
•More critical feedback raises concerns about communication, including one complaint about being seen by a student nurse for a puppy vaccination appointment without advance notice and not getting questions answered fully.
•A small number of recent negative reviews describe serious dissatisfaction with treatment decisions, delays in care, and one case where a client says they were turned away after arriving late with an injured dog.

Reviews for Cathcart & Winn Vets in Farnham

Note: Showing the 10 most recent Google reviews out of 196 we track in total. Recent reviews may not be representative of overall sentiment.

Daniela Erkadoo

1 week ago

DO NOT GO HERE Recently, my friends beloved dog was told by Cathcart and Winn that he will be fine. THE NEXT DAY HE DIED!!!!!!! absolutely appalling and devastating. I’ve myself have also brought my hamster in before and was told there is nothing we can do and had him put down. My recent hamsters have had the same issue and have had meds from a different vets and are doing great. I know that any owner with lots of love would try any medication to help their pet and trust vets, My beloved pug Rocco was also told to “watch how he is over night” no tries of anything no checks nothing and that same night we went to a different vets who tried everything they could before he passed because it was too late :( Cathcart and Winn are lazy and rude. Save yourselves the disappointment!

Rosemary Andrew

2 weeks ago

I changed to Cathcart and Winn about three years ago after a bad experience with another vet in Farnham, and I’m so glad I did. I’ve always found everyone there to be incredibly friendly, kind and professional. The vets are very knowledgeable and, most importantly, they’re always so lovely with my cat and put him at ease. They also have time to listen, which makes such a difference. I never feel rushed or as though I’m an inconvenience because they need to get on to the next appointment. They take the time to explain things and answer any questions I have, and I always feel that my cat is genuinely cared for. The whole team is lovely and I have complete confidence in them. I wouldn’t go anywhere else and would definitely recommend Cathcart and Winn to anyone looking for a really caring veterinary practice.

BLOOM AUTOMOTIVE

1 month ago

Shocking service, My dog has been injured in the garden by an intruder, suspect they have hit her over the head hard and she has an injury and a hole in her face!!!, possible brain swelling as she is all over the place, running 10 mins late and they turned me away, absolute disgrace!!!!

Nguripo Ratjama

Janine Ellis-Rose

First vet visit today after a horrific experience with my previous clinic, and I cannot recommend them enough. Super kind reception, vet and nurse staff. Very thorough check and very informative. I'm so glad I moved, I can rest assured now that my dogs life, however long he may have left, is in excellent hands. Thank you again.

Rob

6 months ago

I had a bad experience. I'm sure no vet gets into the business because they don't care for animals. I didn't get the impression that my pet's welfare was a priority here. After 18 hours in their care and with 2 gaping holes in her, not even a stitch. A completely unnecessary test was carried out and even after a negative result, the vets were still unwilling to treat her. I then took her out of their care and drove her to my vet in London who began treatment almost immediately. I'm sure other people have not been treated this way but, because of the poor care that I experienced , I will never use them again and I would advise anyone to avoid this place. I took her into Cathcart & Winn at approx 1700 on Thursday. The picture below is what she looked like when I took her out of their care at lunchtime the following day. While writing this review my vet called me to ask if I wanted my dog resuscitated if she crashes during the operation. Shame on you all.

Lesley Heath

7 months ago

Excellent service pets well looked after.Made to feel welcome every thing explained clearly.Would recommend.

Daniel Harvest

valerie bowden

I recently spoke to jess , the content of the conversation was difficult I was listened to she went out of her way to help me try and find a solution. Completely treated with kindness , very professional.

Graham & Elizabeth S

8 months ago

We have been clients of this vets practice for many, many years without any issues. Unfortunately, very recently, I experienced a level of service when bringing in my puppy for a very normal check-up and vaccine that fell well below any standard level of expectation or service. It was quite frankly shocking. I was given a "student nurse" and not advised of this in advance of my appointment or given any opportunity to request someone actually qualified. While she was able to adminiter the vaccine, she could not answer any of my questions. She kept leaving the room to ask other people and I was left without any basic understanding surrounding flea and worm treatments. She declined to provide me with any other treatment due to the fact that she did not have the necessary permission. When I made a complaint the response that I have received in writing from the person in charge is SHOCKING. No responsibility has been taken by ANYONE there at all, no APOLOGY has been provided by anyone there, except the poor girl who was very clearly out of her depth. Instead, I have been advised to go elsewhere with my two dogs for their future veterinary care! A simple apology would have sufficed, along with an acknowledgement that things had gone wrong and should have been done better - that's all.