The Village Animal Hospital - Caterham | Vets in Caterham, Surrey

The Village Animal Hospital - Caterham is a CVS Group veterinary clinic in Caterham, Surrey, located at Sergeants Hall, Guards Ave, Caterham CR3 5ZD. It treats dogs and cats and is RCVS Accredited. The hospital offers 24-hour emergency care every day, with MiNightVet Caterham listed as the on-site dedicated emergency service outside routine appointment hours.

Services

•Veterinary consultations
•Regular check-ups and routine procedures
•Veterinary treatment
•Veterinary surgery
•Emergency care and out-of-hours emergency care (24 hours a day, every day)
•Microchipping
•Vaccinations
•Parasite control
•Blood pressure checks
•Cat boarding
•Grooming and nail clipping

Pricing

No published pricing information is currently available for this clinic.

People

No individual veterinarians or nurses are named in the available information.

Reviews

Google reviews show a 4.3/5 rating from 220 reviews. Recent comments include positive mentions of friendly staff and a supportive, compassionate approach during a serious cat emergency and end-of-life care. Critical feedback includes concerns about a dismissive manner, delays in complaint handling and refunds, and dissatisfaction with cost transparency and invoicing for procedures.

Reviews for The Village Animal Hospital - Caterham

Note: Showing the 5 most recent Google reviews out of 220 we track in total. Recent reviews may not be representative of overall sentiment.

William Lake

1 week ago

Great staff great atmosphere

Lucy Simmons

1 month ago

Absolutely awful experience, the vet was dismissive unprofessional and insensitive the complaint was handled with no urgency it took 2 months and I’ve still not received my money back even though it’s been confirmed in an e mail. It felt all about the money and not the care which is such a shame, I rarely write reviews but the intimidating behaviour and unprofessional manner is concerning. If the complaint had been handled in a timely fashion with less excuses and justifications then this review would have been positive. Mistakes have been made I hope the whole vet learns from this scenario!

Ying Yao

2 months ago

Thank you for everything.

Katie Shah

3 months ago

Last week our cat came home unable to use his front leg, he’d managed to get home but was weak and quite limp, we assumed he had been hit by a car. We called the animal hospital and were asked to come in immediately. When we arrived the team were warm and efficient and had soon managed to put our minds at ease that our cat hadn’t been hit by a car and was therefore not in any pain. They diagnosed an embolism, and ultimately heart failure and unfortunately we had to say goodbye to our boy. They could not have done more to comfort us and try to make an incredibly sad situation bearable. They took their time, allowed us as long as we needed to say goodbye and were so kind and caring. I can’t thank them enough for that. I thoroughly recommend this animal hospital and its staff.

Max

4 months ago

Request a fully broken down invoice before consenting to work, not upfront about cost. Had our cat spayed by the caterham village vets as they were taking surgeries over the holidays while our local village vets wasn't, staff were very nice and polite and very informative on the process. I was given the upfront cost (verbally, no printed invoice) of £180 for spay and microchip, and consented to a £100 blood test (although that was rough figure as no one could tell me exact cost), payed a £150 down payment and left. Picked my cat up in the afternoon and was requested an additional £190 payment, although I didn't question it at the time due to the concern of comfort for my cat, i eventually figured out I've been over charged by at least £50. At a post-op check with my local village vets I queried the cost, they were able to pull up a full invoice that showed I've been charged for meds and numbing injections that should of been included in the cost of the surgery, I've been charged twice! Luckily my local vets were able to credit the cost and refund me the £55 I've been over charged. Good vets, but please be more upfront with cost! In these hard times that £55 could of put a real struggle on some people's hands, this is not a time to get greedy.

The Village Animal Hospital - Caterham